Privacy policy

This Privacy Policy describes how Synapse Edge LLC ("Synapse Edge," "we," "us," or "our") collects, uses, and protects information you provide when visiting synapseedge.com (the "Site") or submitting an inquiry through our forms. By using the Site, you agree to the practices described below.

1. Who we are

Synapse Edge LLC is a B2B revenue infrastructure consultancy based in Los Angeles, California. We help established companies audit and fix the commercial infrastructure between their marketing spend and closed revenue, covering website, CRM, SEO, and AI search visibility.

Contact: info@synapseedge.com

2. Information we collect

We collect information in two ways:

Information you provide

When you submit a contact form, request an audit, download a resource, or book a strategy call, we may collect:

• Name
• Email address
• Phone number
• Company name and industry
• Message content
• Communication consent preferences

Information collected automatically

When you visit the Site, we automatically collect certain technical data, including:

• IP address and browser type
• Pages viewed and time spent on the Site
• Referring website or source
• Device and operating system type

This data is collected through Google Tag Manager and Google Analytics 4 (see Section 6: Cookies).

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and fulfill service requests
• Send the content or resources you requested (e.g., Pipeline Checklist)
• Follow up regarding your audit request or strategy call
• Send marketing communications, if you have given consent
• Improve the Site and our services based on usage data
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Third-party service providers

We share data with trusted service providers who help us operate the Site and deliver our services. These providers access only the data necessary to perform their function:

• Formspree: processes form submissions
• Google Analytics / Google Tag Manager: website analytics and event tracking
• HubSpot: visitor activity tracking and CRM
• Calendly: strategy call scheduling
• Vercel: website hosting and delivery

Each provider operates under their own privacy policy. We encourage you to review them if you have concerns.

5. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Opt out of analytics tracking (see Section 6)

To exercise any of these rights, contact us at info@synapseedge.com. We will respond within a reasonable timeframe and in accordance with applicable law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

6. Cookies

We use cookies and similar tracking technologies on the Site. For a full breakdown of cookies we use and how to manage them, see our Cookie Policy.

7. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Form inquiry data is retained for up to 2 years. You may request deletion at any time.

8. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All data transmissions are encrypted via HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy

This Site is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

11. Contact us

If you have questions or concerns about this Privacy Policy, please contact us: